Retention Specialist

Job Description
SUMMARY:
As a Retention Specialist you will interact with all levels of leadership and employees to strengthen relationships, increase employee loyalty, execute reward & recognition initiatives and coach & counsel employees for performance improvement. This role requires various types of communication abilities. To be successful in this role, you should be effective at conflict resolution, problem-solving, and employee coaching. You will need to quickly devise solutions to problems and be confident to proactively address opportunities.
ESSENTIAL DUTIES & RESPONSIBILITIES:
 
  • Maximizes use of Adecco’s office technology to ensure optimum, cost-effective, timely and high quality results. 
  • Supports the Client Delivery Manager, that objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures.  Provides accurate, timely and complete daily performance analyses.
  • Ensures high quality of standards by conducting activities and maintaining systems that secure Adecco’s position as provider of the highest quality service to customers.
  • Becomes familiar with managers and associates in their areas of responsibility. 
  • Able to set own priorities, schedule activities accordingly and manage time appropriately.
  • Coaching of associates to ensure performance standards are met and maintained.
  • Engage with associates via use of reward and recognition program.
  • Document all interactions with client and associates within specified Adecco systems. 
  • Must have working knowledge of labor and employment laws.
  • Ensures Adecco compliance to customer contracts.
  • Participates in special projects and performs other duties as assigned.
MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:
 
  • AA degree in related field or equivalent experience.
  • Minimum six months experience in a leadership role. 
  • Minimum six months experience in a call center environment.
  • One to two years of experience in a service-provider environment that requires self-management and multi-tasking. 
KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:
  • Communicate effectively and clearly verbally and in writing, both in one-on-one and in group situations. 
  • Interact and communicate with all levels of staff and management.
  • Ability to establish and maintain effective working relationships.
  • Manage multiple tasks and meet deadlines. 
  • Ability to handle multiple problems simultaneously.
  • Must have excellent problem solving, organizational, interpersonal and motivational skills.
  • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
Contact Information