Customer Service Representative
Join Our Team! Now Hiring: Customer Service Representative
Location: Indialantic | Employment Type: Full-Time
Are you passionate about helping people, detail-oriented, and ready to grow in the insurance industry? We’re looking for a Customer Service Representative (CSR) who will play a vital role in delivering exceptional service to our clients and supporting our team’s daily operations.
As a CSR, you’ll be the friendly voice our clients trust, assisting with policy updates, answering questions, and ensuring every interaction is handled with care and professionalism.
What You’ll Do:
Greet and assist clients over the phone and in person
Process payments, policy changes, and certificates of insurance
Quoting New & Renewal Businesses
Follow up on renewals, cancellations, and carrier correspondence
Maintain accurate client records in our Agency Management System (AMS)
Respond to email and mail inquiries in a timely and professional manner
Work to retain clients by understanding their needs and resolving concerns
Collaborate with agents and team members to ensure smooth customer experience
Tasked assigned by management
Stay informed about insurance products, coverages, and industry updates
What We’re Looking For:
Excellent communication and customer service skills
Strong attention to detail and organizational abilities
A positive, team-oriented attitude
Willingness to learn and grow within the industry
Ability to prioritize tasks and manage time effectively
Integrity and professionalism in all interactions
Licensing Requirement:
Must obtain a Florida 440 or 220 Property & Casualty Insurance License within 90 days of hire
The agency will cover the cost of the license with a signed agreement
Why Work With Us?
Supportive and growth-focused team environment
Hands-on training and mentorship
Opportunity to build a long-term career in the insurance industry
Competitive compensation and potential advancement
Ready to apply? Submit your resume and a brief introduction about why you'd be a great fit. We can’t wait to meet you!
321.241.1111
